Terms of service

  1. General Terms

1.1. In these Terms and Conditions for Online Shopping and Special Terms and Conditions for Therabody.com.tw (as defined below) (collectively referred to as the "Terms and Conditions"), "AE Group" or "we" refers to AE Group International Limited. Company and Therabody Online Store, and "customer", "user" or "you" refers to any individual, organization or company that orders goods or services from us. Please read these terms and conditions carefully before using this website (collectively referred to as the "Online Shop"). By using the online store or any part of it, you agree that you have read these terms and conditions, and accept and agree to be bound by these terms and conditions.

1.2. We will make every effort to ensure that prices and products information listed on the online store are correct. We reserve the right to change the price of the goods without prior notice. We reserve the right to decide whether accepting the orders based on the inventory supply.

1.3. All orders are subject to final confirmation based on the availability of relevant goods. If we fail to provide any ordered products or services, we have the right to refuse to accept and cancel the order.

  1. Registration

2.1. You are required to register a customer account (online or by other means) before you make the purchase of goods or services in the online store. During the registration:

  • You must provide true, accurate, up-to-date and complete information as required;
  • You must ensure that your user name and password is safeguard;
  • Only you or a person under your authorization can log in to Therabody.com.tw with your user name and password;
  • We have the absolute discretion to reject and terminate any new customers and any registered customers for any reason whatsoever.
  • By registering you are making a statement, upon which we are entitled to rely, that you are aged 18 years or above and capable of forming a legally binding contract.

2.2. If there are any changes or update regarding to your registered information, you can log in to your account updating or notify AE Group Customer Service Center by phone or email in order to bring you any latest information.

  1. Privacy Protection

In order to protect the privacy rights of your personal data, we ensure that our policies and practices regarding the collection, use, retention, transfer and access of personal data comply with the provisions of the Personal Data (Privacy) Ordinance, Chapter 486 of the Laws of Hong Kong. Please refer to our privacy policy statement.

  1. Payment Method

4.1. The online shop accepts specified electronic payment methods and products and/or services are listed in Taiwanese dollars. The price of the products listed in the online store may differ from the price of the products in our dealers. The applicable price of a product shall be the price listed in our online store as at the date of purchase.

4.2. All goods ordered online must be determined and accepted based on inventory availability by us at our sole discretion. Final purchase receipt will be given when you receive the goods (in delivery or self-pickup).

4.3. In order to provide safe and reliable online shopping experience, transactions in online stores use Transport Layer Security (TLS). All personal data, including your credit card number, name, address, etc., will be encrypted by the electronic payment platform before being transmitted over the Internet to prevent your data from being read by unauthorized third parties when it is transmitted online. If you want to check the security certificate information, you can right-click the mouse during checkout and select "Properties" and "Certificate".

  1. Ordering Instructions

5.1. The online shop only accepts the designated delivery billing address in Taiwan, or the order is self-picking up from our Customer Service Center.

5.2. By using this website of requesting, making the purchase and placing the order to us, means you represent that you have read, understood and agreed the terms and conditions stated herein and that you agree to be bound by them. After receiving your order from our online platform, notification of order received will be noticed to you. This reply does not mean that the order has been accepted. We reserve the right to reject any purchase order without giving any reasons. If we are not able to proceed with any ordered products or services, or payment problems caused by the credit card/bank you are using or any other reason, we have the right to refuse the acceptance of the order and we will notify you by phone or email.

※ Remind you that the ordering platform does not reserve merchandise inventory before the order payment is successfully settled. The merchandise inventory allocation will be based on the complete payment sequence. If you make the payment by bank transfer, please settle the payment within 24 hours from the time the order is entered, otherwise the ordering platform will automatically cancel the order without any notice.

5.3. If you order is accepted by us, we will confirm with you accordingly by email/SMS/phone call to you on the merchandises to be delivered or to be picked-up at our customer service center.. Once the order has been accepted and confirmed, the delivery address shall no longer be changed.

5.4. If there is a bundle gift item included with you ordered and that bundle gift item is out of stock, we will notify you of this situation. You have the right to accept another bundle gift suggested by us, choose to cancel the order or continue to proceed with the order.

5.5 Basis of supply: We sell and ship products to end customers in Hong Kong and Macau regions and purchases of goods are used for personal purpose only and resale is prohibited. If there is a reasonable basis to believe that you purchased our products are used for resale purposes, we have the right to refuse or cancel your order.

  1. Delivery Service(applicable to choose delivery service to the designated delivery address)

6.1. For each total purchase order of NTD2000 or more in our online store, you entitle to enjoy free SF Express delivery service.

6.2. We appoint SF Express to handle the delivery service in Taiwan regions. Destinations of delivery service are subject to SF Express. If you have any inquiries regarding the delivery district, please feel free to check with our customer service center before placing an order. Or for details from SF Express, please go to the following website:

https://htm.sf-express.com/hk/en/dynamic_function/range/

The consignee must first check with us about the details of the delivery service arrangement.

6.3. The delivery service is not applicable to restricted areas, warehouses, and places that cannot be delivered via stairs but need to reach the destination via the terrace.

6.4. After you submit the order in the online store, we will confirm the estimated delivery time and date with you if the order is accepted by us. Before the arrival of the goods, the delivery person will contact to notify you. Please check whether the ordered goods content are all correct, and the recipient needs to sign on the delivery note to confirm and complete the receipt of the goods.

6.5. Black rainstorm warning, typhoon signal No. 8 or above, Severe flooding, blocked or closed roads due to weather condition, building that is under the compulsory testing list. The delivery service will be suspended and the delivery schedule will be arranged accordingly.

6.6. If the Goods delivered by the Company are not received due to refusal of receipt, provided an inaccurate address, or other reasons attributable the customer, we will

  • Charge you the additional delivery cost for arranging the same purchase order delivery again or
  • Pick up the goods directly from our customer service center without paying back the delivery charge which was charged from purchase order.

6.7. All delivery dates and times are under estimation only. Delivery may be delayed due to various circumstances such as item(s) is/are being out of stock or AE Group is-are being unable to respond to the order. Even in these cases, AE Group will not be held liable for any loss or/and damages. AE Group will also not be held liable for delay or cancellation of delivery that you may cause not attributable to the Company.

6.8. If the delivery company designated by AE Group returns the goods to AE Group for the reasons mentioned in paragraph 6.6 of this Article, we will notify you thereof as soon as practicably possible. If we cannot contact you or has not received a reply from you within thirty (30) days after purchase invoice date, it will be deemed that you have abandoned the goods to be delivered / collected. We reserve the right to cancel the order and transaction without prior notice. In this case, refund will not be made to you and we reserve the right to ask you for storage charge. 

6.9. In case of any dispute, we reserve the right of final decision.

6.10. We appoint SF Express as our delivery service operator by default. We may make the arrangement of entrusting other delivery service operator or using other delivery methods depending upon different situations.

  1. Customer Service Center Self-pickup Service(applicable to orders that have chosen as “collect” at our customer service center)

7.1. When the product you ordered is ready for collection, we will notify you via SMS or email.

7.2. Please collect the purchased products during business hours within 10 days.

7.3. When you pick up the product at our customer service center, you or your authorized representative must show us the email or mobile phone message of ordered details as a proof confirming your order for identity verification. We may need you to provide further information to verify your identity (such as your full name or other personal information under your registered account). If we cannot verify that the person requesting the goods is you or your authorized representative, we will refuse the person collecting your order in order to protect your interests. 

7.4. Once the order is confirmed and delivery is arranged, we will not change the delivery location you have selected.

7.5. If our customer service center is under suspension due to weather condition or other situation, you can pick up the products on the next day.

  1. Exchange and Refund 

8.1. If the purchased product is damaged / defective, or is not the product that you ordered, you can contact our customer service center to apply for a replacement or refund within 7 days after receiving the product. Or send the wrong shipped product back to us at our expense. We’ll only count a return request as damaged / defective.

8.2. When receiving the goods, please check the contents immediately whether the ordered goods and accessories are complete and correct. If you find that the product you ordered has the above problems in paragraph 8.1 of this Article, please take a photo and contact us within 7 days after the purchase date. AE Group will follow up and arrange the return for you.

8.3. When we confirm the replacement of that item, but the requested replacement item has been sold out, we will refund you from the payment method you purchased the goods.

8.4. If a refund is required back to your credit card or PAYPAL account, the money back procedure takes about 7 to 30 days to process, depending on the issuing bank. 

8.5. The replacement product must be returned together with the complete package, accessories, manual and warranty card. 

8.6. Physical damage of the goods cannot be claimed as replacement or return. 

8.7. The goods must be returned together with all the gifts (if any) that was included with the purchase, otherwise we will deduct the value of the gifts from the refund.

8.8. Change your mind about a purchase is not entitled to a refund or exchange. 

8.9. Personal hygiene related items such as underwear; socks and clothing cannot be replaced or returned.

  1. Disclaimer 

9.1. We will not be responsible for any damage, loss(whether direct or indirect), profit, any indirect, subsequent loss or claim arising from the use of Therabody.com.tw under any circumstances, regardless of the causes of such legal claims. In addition, we will not be responsible for any damage, loss, or claim arising from the goods sold and purchased using Therabody.com.tw.

9.2. Force majeure: if we cannot be accurate due to force majeure (including due to natural disasters, fires, floods, accidents, riots, wars, government policies, embargoes, strikes, labor difficulties, equipment failures or any situation beyond our control), to provide the products or services you need, we will not assume any responsibility to the customers or any third parties.

9.3. You may not assign, transfer or transfer any rights and responsibilities of these terms and conditions to any other person in any other form without our written consent. 

9.4. If any clause of these terms and conditions is interpreted as illegal or invalid, those terms will be deleted and will not affect the legality, validity and enforce-ability of other terms of these terms and conditions.

9.5. These terms and conditions contain all the agreements between the two parties, which also replace all previous discussions, statements, consensus and agreements.

9.6. We reserve all our rights, from time to time, to amend the Terms and Conditions hereof without giving further notice to you..

9.7. In case of any dispute, we reserve the right of final decision. The Chinese translation of these terms and conditions is for reference only. If the meanings of the Chinese and English versions are different, the Chinese original text shall prevail.

9.8. These terms and conditions will be interpreted in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China, and you and we are also subject to the jurisdiction of the Hong Kong courts. We may make corrections to these terms and conditions from time to time without prior notice to you.

  1. Privacy Policy

AE Group International Limited (hereinafter referred to as "we") is committed to abide by the relevant regulations of the "Personal Information (Privacy) Ordinance" and to properly handle the personal data you provide to us.

  1. Data Collection and Purpose

11.1. We may ask you to provide certain personal information on a voluntary basis through this website by providing your name, phone number and other methods. Such personal data is only used for the following purposes, including: order contact, maintenance services, repair follow-up, technical support, response to product information inquiries and complaints, commercial activities, product promotion, etc. Before you provide your personal information, we will identify yourself and detail the purpose. Your personal data will be automatically deleted after the purpose is completed.

11.2. We take the security of your personal data very seriously. We have adopted administrative management and technical security measures to prevent others from accessing, damaging or modifying your information without authorization. Despite our best efforts, no security measures are foolproof.

11.3. We reserve the right to revise, change or modify this privacy policy statement without prior notice.

  1. Intellectual Property

The content in Therabody.com.tw is our intellectual property and is protected, or we obtain authorization from the relevant product and information supplier or its owner. The rights to copyrights, brand trademarks, product photos/images, service marks, patent rights or other proprietary rights belong to us or the relevant product and information suppliers or their owners. You may not modify, reprint or distribute all or part of its content. Regarding the content of this website, you have no right not to use any of its content unless permitted by these terms.